At pjs138, we believe the best gaming experience is one that happens with full awareness, control, and enjoyment. Our Responsible Gaming Policy is more than just a requirement — it reflects how much we care about every member on our platform.
Our Commitment to You
We provide a range of tools and mechanisms you can use on your own to ensure your gaming experience stays safe and entirely within your control.
Set daily, weekly, or monthly deposit limits according to your means. Once a limit is set, it takes effect immediately and can be reduced at any time — increasing a limit requires a 7-day waiting period to ensure your decision truly reflects your intentions.
Need a short break? Activate a self-break for 24 hours, 7 days, 30 days, or a duration of your choice. During this period, your account cannot be accessed for any betting activity until the break period has fully ended.
For those who wish to stop entirely, we offer long-term self-exclusion options of up to 5 years or permanently. Once activated, your account cannot be accessed and cannot be reinstated before the period ends.
Set a maximum duration for each of your gaming sessions. When the time limit is reached, the system will send an alert and automatically end the session. This helps you stay aware of the time you spend on the platform.
Review your betting history, total deposits, wins, and losses in your personal dashboard. Clear and transparent information helps you make smarter gaming decisions every time.
The pjs138 support team is available to help you at any time, day or night. Whether you want to activate a limit, get information about problem gambling, or simply have a chat — we are always here for you.
Responsible gaming means choosing to play in a controlled, mindful way that does not affect your daily life — financially, emotionally, or socially. At pjs138, this concept is more than a slogan. It forms the foundation of every platform decision we make.
Online gambling should be a form of entertainment, not a source of stress. When you log in to pjs138 to play Slots, Live Casino, or Fish Shooting Games, our goal is to ensure you do so in a positive state and with realistic expectations — not out of compulsion, boredom, or as an escape from problems.
We fully understand that for a small number of users, gaming can develop into a habit that is difficult to control. That is why pjs138 invests seriously in systems, tools, and procedures specifically designed to help users identify problems early and take control before things become more serious.
One of the most important steps in responsible gaming is the ability to recognise warning signs before issues become more serious. Many users do not realise their habits have crossed the line of normal entertainment until the situation becomes harder to manage.
Here are some signs to watch out for in yourself:
Reflect on the following questions honestly. If you answer "Yes" to three or more, we encourage you to contact pjs138 support.
Have you ever felt regret after gambling and then wanted to play again to recover your losses?
Have people close to you ever expressed concern about your gambling habits?
Have you ever used money set aside for other needs (bills, food, etc.) to gamble?
Do you find it hard to stop playing even after you have decided to do so?
Are you playing more frequently or with larger amounts compared to six months ago?
Pjs138 provides a comprehensive and easy-to-use set of self-control tools, accessible directly within your account. All tools can be activated at any time without waiting for approval — you are fully in control.
Set a maximum deposit amount within a 24-hour, 7-day, or 30-day period. Limits can be reduced immediately, but increases require a 7-day waiting period.
Cap the net amount you can lose within a set period. Once the limit is reached, you cannot continue wagering until the period resets.
Set a maximum duration for each session. The system will remind you 10 minutes before the limit and end the session once the limit is reached.
Pause your account for 1 day to 6 weeks. The account remains active but cannot be used for any betting during the break period.
The strictest option — close your account for a period of 6 months to 5 years, or permanently. Cannot be reversed before the period ends.
Receive notifications when you are approaching your set limit, allowing you to make a more informed decision before the limit is reached.
Activating self-control tools on pjs138 is simple and can be done on your own in just a few minutes. Here are the quick steps to get you started:
Visit pjs138.win and log in using your user ID and password. Make sure you are using a personal device to ensure your privacy is protected.
Click on your profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Browse the list of available tools — deposit limits, time limits, self-break, or self-exclusion. Choose the tool that best suits your needs right now.
Enter your desired limit value or break duration. Review carefully before confirming — some limits take effect immediately and require a waiting period before they can be changed.
You will receive a confirmation email for every limit change made. Keep these emails as your personal records.
Pjs138 takes the protection of minors extremely seriously. Our platform is strictly for users aged 18 and above, with no exceptions. This is not merely a policy — it is a moral and legal obligation we uphold without compromise.
Steps we take to prevent access by minors:
If you or someone you know is facing a gambling problem, it is important to know that help is always available. Acknowledging the problem and seeking support is a sign of strength, not weakness.
The pjs138 team is ready to assist you through the following channels:
Beyond pjs138's internal support, we also encourage users who need professional help to seek assistance from qualified parties. Serving the Malaysian community is our priority, and we strive to ensure every user has access to the right resources at the right time.