Official Privacy Document

Privacy Policy pjs138 – Our Commitment to Protecting Your Data

At pjs138, your privacy is more than a legal obligation — it is a responsibility we take seriously every day. This Policy transparently explains how we collect, use and protect your personal information.

Updated: 1 January 2026

pjs138 Data Protection

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Protection Commitment pjs138 Data

256-Bit SSL Encryption

All data transmitted between your device and pjs138 servers is protected with military-grade 256-bit SSL encryption. Your personal and financial information cannot be intercepted or read by third parties during transmission.

Full PDPA Compliance

Pjs138 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure every aspect of your data collection, storage and processing meets strict local legal requirements.

No Data Sales to Third Parties

Pjs138 has never and will never sell, rent or trade your personal information to any third party for marketing purposes. Your data belongs to you — we only use it to improve your experience.

Full Control in Your Hands

You have the full right to access, correct, or request deletion of your personal data at any time. Contact our support team and we will process your request within 14 business days.

Secure & Trusted Servers

Your data is stored in certified data centres equipped with multi-layered physical and digital security systems. Access to user data is strictly limited to authorised personnel who require such access.

Immediate Breach Notification

In the event of any security incident that may affect your data, pjs138 is committed to notifying you within 72 hours via your registered email and taking immediate remedial action.


1. Introduction

This Privacy Policy transparently explains how pjs138 ("we", "the Company") collects, stores, processes and protects your personal information when you use the pjs138 platform at pjs138.win, our mobile app, and all related services.

We understand that privacy matters deeply to you. That is why we take a transparent and responsible approach in handling every piece of data you entrust to us. Every data-related decision is made with your best interests and security as our top priority.

This Policy applies to all users of the pjs138 platform, including website visitors, registered members, and anyone who interacts with our services. By using any part of the pjs138 platform, you consent to the practices described in this Privacy Policy.

This Privacy Policy is to be read together with Terms and Conditions and Responsible Gaming Policy which together form the entire agreement between you and pjs138.

2. Information We Collect

Pjs138 only collects information that is genuinely necessary to provide a safe, fair and high-quality service. We do not collect excessive or irrelevant data beyond what is needed to operate our platform.

Information you provide directly:

  • Registration information: full name, date of birth, MyKad number, email address, phone number and residential address.
  • Identity verification documents (KYC): a copy of your MyKad or passport, proof of address such as a recent utility bill or bank statement.
  • Financial information: bank account number, eWallet details (TnG, Boost, GrabPay) for deposit and withdrawal processing.
  • Communication with support: any messages, enquiries or complaints you send to the pjs138 support team.

Automatically collected information:

  • Technical data: IP address, device type, operating system, web browser version and screen resolution.
  • Usage data: pages visited, games played, session duration, clicks and interactions within the platform.
  • Location data: approximate location based on IP address for regional verification and account security purposes.
  • Cookies and similar tracking technologies: to remember your preferences and improve your user experience.
pjs138 never stores credit or debit card numbers directly. All card transactions are processed through PCI-DSS certified payment gateways that ensure the security of your financial data.

3. How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. pjs138 uses your data solely for the following purposes and nothing else without your consent:

  • Account management: to create, verify and maintain your pjs138 account securely.
  • Transaction processing: to process deposits, withdrawals and all financial transactions accurately and promptly.
  • Identity verification (KYC): to verify that you meet the age requirement of 18 and to prevent identity fraud.
  • Fraud prevention & AML: to identify and address suspicious activity in order to protect all platform members.
  • Customer support: to help resolve any technical issues, account enquiries or complaints effectively.
  • Important communications: to send notifications related to your account, transactions, policy updates and security information.
  • Marketing (with consent): to inform you about pjs138 promotions, bonuses and exclusive offers — you may unsubscribe at any time.
  • Platform improvement: to analyse usage patterns and improve the platform's performance, usability and overall experience.
  • Legal compliance: to fulfil obligations under PDPA, anti-money laundering laws and related regulations.

4. Data Collection Schedule & Purpose

The table below provides a brief overview of the data categories we collect, their sources, and the purposes for which they are used:

Data Category Resources Primary Purpose
Identity Information When you register KYC verification & account security
Contact Information When you register Communication & account recovery
Financial Data When you transact Deposit & withdrawal processing
Technical Data Automatic (browser/device) Security & fraud prevention
Usage Data Automatic (platform activity) Platform improvement & personalisation
Communication Data When you contact support Issue resolution & quality control

5. Information Sharing

Pjs138 does not sell, rent or disclose your personal information to third parties without your consent, except in the following limited and legitimate situations:

  • Payment service providers: payment gateways and partner banks that assist in processing your financial transactions. They receive only the minimum data required and are bound by strict confidentiality agreements.
  • Game software providers: gaming technology companies that provide slots, Live Casino, and fish shooting games within the pjs138 platform. Data shared is limited to game session IDs only.
  • Legal authority: Malaysian government agencies, regulatory authorities or courts when required by law or a valid court order.
  • Technical support service providers: IT infrastructure and cybersecurity companies that help us keep the platform secure — they are bound by strict data protection agreements.
All third-party partners of pjs138 are required to sign data processing agreements ensuring they handle your information with the same level of protection that we apply.

Pjs138 does not share your data with advertisers, data brokers or any party for third-party marketing purposes. This is a line we do not cross.

6. Cookies & Tracking Technologies

Pjs138 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies (Required): required for core platform functions such as login, session security and identity verification. These cookies cannot be disabled as they are essential to your account security.
  • Performance Cookies: to help us understand how users interact with the platform — which pages are most popular, load times and any errors encountered. All this data is anonymised.
  • Functional Cookies: to remember your preferences such as language, display settings and game choices for a more personalised experience.
  • Analytics Cookies: used alongside our internal analytics tools to understand usage patterns and continuously improve the platform.

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect core functionality of the pjs138 platform, including your ability to log in to your account.

7. Data Security

Pjs138 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure.

Key security measures we have implemented:

  • 256-bit SSL/TLS encryption: all data communications between your device and pjs138 servers are encrypted using the latest security protocols.
  • Encryption of data at rest: sensitive data stored in our databases is encrypted using AES-256 algorithms.
  • Two-factor authentication (2FA): an additional security layer available for all accounts to prevent unauthorised access.
  • 24/7 security monitoring: an automated threat detection system that monitors suspicious activity in real time.
  • Regular penetration testing: independent security audits conducted on a regular basis to identify and patch any system vulnerabilities.
  • Internal access controls: only authorised staff have access to user data, and every access is logged and monitored.
  • Multi-layered data backup: your data is automatically backed up to multiple locations to ensure service continuity.
While pjs138 takes all reasonable security measures, no system can guarantee 100% absolute security. We encourage you to use a strong password and enable 2FA for added protection.

8. Your Rights

Under the Malaysia Personal Data Protection Act 2010 (PDPA) and international privacy principles, you have the following rights regarding the personal data we hold about you:

Right to Access

You may request a copy of all personal data we hold about you at any time.

Right to Rectification

You may request that we correct any information that is inaccurate or incomplete.

Right to Erasure

Under certain circumstances, you may request that we delete your personal data ("right to be forgotten").

Right to Object to Processing

You may object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You may request your data in a structured, machine-readable format for transfer to another platform.

Right to Restrict Processing

Under certain circumstances, you may request that we restrict how we process your data.

To exercise any of the above rights, contact us via 24/7 Live Chat or email us at [email protected]. We will process your request within 14 business days.

9. Data Retention Period

Pjs138 only retains your personal data for as long as it is needed to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

  • Active account data: retained for as long as your account is active and for a minimum of 5 years after account closure for legal compliance purposes.
  • Financial transaction records: stored for a minimum of 7 years in accordance with Malaysia's accounting and anti-money laundering legal requirements.
  • KYC Documents: stored for 5 years after the business relationship ends in accordance with AML/CFT legal requirements.
  • Support communication logs: stored for 2 years for quality control and dispute resolution purposes.
  • Technical data & security logs: stored for 12 months for security analysis and digital forensics.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be associated with you. Anonymised data may be used for statistical analysis without a time limit.

10. Changes to This Privacy Policy

Pjs138 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements or service improvements.

When we make material changes:

  • We will update the "Last Updated" date at the top of this page.
  • We will send a notification to your registered email for any significant changes.
  • For major changes that require renewed consent, we will display a clear notice when you log in to the platform.

Continued use of the pjs138 platform after changes are published constitutes your acceptance of the updated policy. We therefore recommend reviewing this page from time to time.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us.

The pjs138 data protection team is ready to assist you through the following channels:

  • Live Chat 24/7: the fastest way to get an immediate response — available directly within the pjs138 platform.
  • Email: [email protected] — we respond within 24 business hours.

For requests relating to your privacy rights (access, correction, deletion), please clearly state the type of request and include sufficient account verification details so we can process your request securely and accurately.

pjs138 is committed to responding to all privacy enquiries within 14 business days. For urgent matters relating to account security, please use 24/7 Live Chat for an immediate response.

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